Terms and Conditions

Agreement on Provision of Temporary Accommodation Booking Services (Offer Agreement)
(Effective as of “01” April 2025)
Kyiv

Service Provider: Limited Liability Company “International Booking Center,” duly registered and existing under the laws of Ukraine, EDRPOU 38149966, located at 01004, Kyiv, 19 Baseyna Street, Office 14, represented by Director Valeriia Serhiivna Tomina, acting under its Charter (hereinafter – “Booking Center”), on the one hand, and

Client: any individual who uses the services of the Booking Center’s Website(s) to obtain temporary accommodation booking services, on the other hand, collectively referred to as the “Parties,” have concluded this Agreement as follows:

Recitals
– The Booking Center conducts its business via the domain Dobovo.com and through its call-center (together “Dobovo”) to provide temporary accommodation booking services and related intermediary services under NACE code 79.90;
– The Client desires to use the Booking Center’s temporary accommodation booking services;
– This Agreement constitutes a public offer by the Booking Center. In accordance with clause 2, Article 642 of the Civil Code of Ukraine, upon acceptance of these terms and payment for services, the accepting party becomes the Client. This Agreement is concluded by submitting a booking request and making payment to the Booking Center or directly to the Owner of the accommodation. By making payment, the Client confirms full acquaintance with and acceptance of this Agreement’s terms;
– This Agreement enters into force on the date it is posted on the Booking Center’s Website and remains in effect until an official notice of withdrawal of this public offer is published;
– An Agreement concluded in this manner is deemed to satisfy the written form requirement, is considered signed by the Client, and cannot be invalidated due to its electronic form or absence of a handwritten signature;
– This Agreement is an adhesion contract within the meaning of Article 634 of the Civil Code of Ukraine;
– This Agreement is binding on the Parties except as otherwise provided herein or by applicable law.

Definitions

Booking Center Website – the software and content platform(s) of the Booking Center, including mobile and tablet applications, through which users access information at http://www.dobovo.com.

Owner – any individual entrepreneur or legal entity of any form of ownership, single-tax payer under the Tax Code of Ukraine, who lawfully lists their real-estate property for temporary accommodation on the Booking Center Website.

Temporary Accommodation (Placement) – any real property equipped and suitable for the Client’s temporary stay.

1. Subject Matter
1.1. Under the terms of this Agreement, the Booking Center undertakes to provide the Client, upon the Client’s request, with temporary accommodation booking services, namely: to furnish information on available dates and rates for temporary accommodation and to supply the Owner’s contact details (hereinafter – “Services”), and the Client undertakes to pay for such Services in accordance with this Agreement.

2. Fees and Payment Procedure
2.1. The fee for booking Services is fifteen percent (15%) of the total accommodation cost for the relevant dates and may vary based on the number of nights booked and any loyalty promotions offered on Dobovo.
2.2. Booking fees are charged at the time of reservation, in accordance with each booking’s terms.
2.3. The amount due for accommodation itself is determined by the Owner’s published rates at the time of booking and is paid by the Client directly to the Owner according to the invoice terms.
2.4. The accommodation price includes the Owner’s lodging charge and any additional services provided by the Owner.
2.5. Payment methods available are communicated to the Client at reservation; payment is considered made upon credit to the Booking Center’s account per payment system rules.
2.6. If the Client cancels within the terms specified in the booking request, the paid amount is refunded according to the booking’s cancellation policy. If cancellation occurs after the deadline, the fee is non-refundable and is applied to compensate the Owner’s or Booking Center’s expenses.
2.7. Failure to pay booking fees by the deadline renders this Agreement void and the booking request canceled; any partial payments shall be returned to the Client.

3. Rights and Obligations of the Parties
3.1. The Booking Center shall:
3.1.1. Coordinate the booking request with the Owner and provide the Client with confirmation upon the Owner’s acceptance, then furnish the Owner’s contact information to the Client.
3.2. The Client shall:
3.2.1. Timely pay booking fees as per the booking request;
3.2.2. Compensate any damages caused to the Owner or the accommodation;
3.2.3. Pay for any additional services at the accommodation;
3.2.4. Follow payment system rules; assume responsibility for unsuccessful or erroneous payments.
3.3. The Client shall have the right to receive:
– the suite of Services described herein;
– complete and accurate information on booking status.

4. Liability and Force Majeure
4.1. The Booking Center is not liable for delays or failures caused by the Client’s breach of clauses 2.3 or 3.2, nor for Owners’ non-performance.
4.2. The Client is responsible for the accuracy of information provided for booking.
4.3. All accommodation-related claims must be made directly to the Owner.
4.4. The Booking Center is not liable for the accuracy of content on its Website, including location, comfort level, availability, or Client reviews.
4.5. The Booking Center makes no warranty regarding accommodation condition or regulatory compliance.
4.6. The Booking Center is not liable for Website malfunctions due to technical issues or force majeure.
4.7. The Booking Center is not liable for payment system errors.
4.8. The Client bears all tax liabilities arising from this Agreement or from receiving accommodation services.

5. Dispute Resolution
5.1. Disputes shall be resolved by negotiation, or, if unresolved, by a court of competent jurisdiction.

6. Term, Amendments and Miscellaneous
6.1. This Agreement enters into force upon signing by the Parties and terminates upon full performance or by mutual consent.
6.2. The Client and any authorized signatories confirm the accuracy of all personal data provided and consent to its processing and transfer to third parties, including Owners, for service delivery and for commercial communications, in accordance with applicable law.
6.3. The Booking Center may amend these terms by posting an updated Agreement or addendum on its Website without separate notice.
6.4. The Booking Center is a single-tax payer of Group 3 at a 5% rate (no VAT).
6.5. Notifications under this Agreement may be sent by phone or email; the Client assumes the risk of non-receipt.
6.6. The Booking Center may send promotional messages to the Client’s email; the Client may unsubscribe at any time.
6.7. By signing, the Client confirms voluntary consent, authority to bind accompanying persons, and full awareness of all terms.

7. Personal Data
7.1. The Client unconditionally and irrevocably consents to the collection, storage, processing, transfer, anonymization, and destruction of their personal data (including name, date of birth, ID details, tax number, contact information, and other data voluntarily provided) by the Booking Center and its service providers, for contractual, accounting, marketing, and legitimate business purposes.
7.2. The Booking Center shall implement necessary measures to protect personal data from unauthorized access.
7.3. By concluding this Agreement, the Client acknowledges notification of their rights under the Law of Ukraine “On Protection of Personal Data,” the purpose and scope of data processing, and conditions for third-party access.

8. Addresses and Banking Details
Booking Center: LLC “International Booking Center,” 01004 Kyiv, 19 Baseyna St., Office 14; tel. 044 2215511; account UA043052990000026005015008772; MFO 320649; EDRPOU 38149966; bank Settlement Center of PrivatBank
Client: I and accompanying persons hereby agree to all terms of this Agreement and confirm receipt of all necessary information regarding service conditions.