8.8
Fabulous
Александр, Germany
Group of friends
14 September, 2016
Apartment score
score
8.8
8.8
Fabulous
Price
7.5
Comfort
7.5
Location
10.0
Clean
10.0
Conditions
7.5
Staff
10.0
Photos completely the same as in reality
Место, планировка квартиры, отличный вид на обе стороны, очень тихо, хороший приятный персонал, трансфер из аэропорта, наличие сауны
не самый удобный матрас в одной из спален, грязная гладильная доска, нерабочие батарейки с пультах от кондиционера, отстутствие света на лестничной площадке возле квартиры
- Reason of apartment choice: Apartment photos
- Purpose of visit: Tourism
- I would recommend this apartment: Yes
6.3
Pleasant
Mark, United States
Group of friends
13 October, 2015
Apartment score
score
6.3
6.3
Pleasant
Price
5.0
Comfort
5.0
Location
10.0
Clean
5.0
Conditions
5.0
Staff
7.5
Photos completely the same as in reality
Location was great.
Apartment wreaked of cigarette smoke when we picked up keys. Never went away. The sauna "works" but barely got warm. The manager insisted it worked but it doesn't. The only reason to pay the price is for the sauna, but since it didn't work properly it was kind of a waste of money. Many other good apartments in same location for much better price.
- Reason of apartment choice: Apartment features
- Purpose of visit: Leisure
- I would recommend this apartment: No
Official answer from owner
Dear Mr Mark, thank you for your review! We'd like to inform that sauna does work very well (the temperature gets up to 80-90C(176-194F) There's a certain position of time handle which should be put when you switch on the sauna otherwise it will not work properly. We've got the remark that your friend was informed by phone how to switch it on in the right way but she told that personally you would contact our office if you have any difficulties with sauna! We are kindly ask all of our guests to contact us and our managers will either assist you by phone or will come to the apartment and give you a hand! We do really appreciate your review and try to contact our guests during their staying in this apartment and ask if everything is fine! We hope to see you soon in one of our apartments and we'll be very glad to exceed your expectations!
Best regards, VIP Apartment management
